May 21, 2021

McKinsey: Eight Industry 4.0 Value Drivers

Services and Aftersale

With the cost of operations driven by service costs and machine downtimes, McKinsey stresses that offering solutions that decrease these to customers can drive further value. Typically manufacturers experience a 10 to 40% maintenance cost reduction through the use of remote and predictive maintenance. 

“One of these service levers is remote maintenance, and Secomea provides an example of its success. The company offers software solutions that allow technicians to establish a secure remote connection to industrial equipment to carry out a diagnosis without visiting the site. A customer reported that 50 percent of the issues that normally require an on-site visit could be resolved remotely,” says McKinsey.

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