May 16, 2020

Freshworks: intelligent business software to drive value

Technology
Manufacturing Software
Smart Manufacturing
Georgia Wilson
2 min
“Refreshing business software that your teams will love.” Manufacturing Global takes a look at how Freshworks’ intelligent business software drive...

“Refreshing business software that your teams will love.” Manufacturing Global takes a look at how Freshworks’ intelligent business software drives value.

Established in 2010, Freshworks believes businesses deserve better when it comes to software. “Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use,” says Freshworks. 

At Freshworks the company's promise is to provide organisations with software that is ready to go, easy to use, easy to set up and requires minimal customisation. “All of our products live up to this promise and are backed by our world-class support.”

Currently Freshworks delivers on its promise to 150,000 companies including Cisco, Honda, Toshiba, Unicef, DHL and Dyson.

Driving business value in the manufacturing industry

Freshworks 360

“The ultimate customer-for-life software suite.”  Freshworks 360 provides an integrated platform for its users to engage with customers throughout their journey. The platform provides seamless sales, support, marketing and collaboration capabilities.

FreshSales

Enhance your sales force with Freshworks’ FreshSales CRM platform. FreshSales harnesses artificial intelligence (AI) based lead scoring, phone, email and activity capture capabilities to name a few.

FreshSales provides a built in phone and email platform for organisations to optimise conversations, as well as having a dedicated section to better manage the sales pipeline and find the best leads.

FreshRelease

FreshRelease, providing agile project management software for organisations. FreshRealse provides a single point of contact for its users to manage and track projects, collaborate, deliver predictive insights and integrate with other tools. 

Features of FreshRelease include: intuitive UI, a single tool and analytical capabilities.

Freshworks Analytics

Freshworks Analytics provides informative insights across the entire customer lifecycle to make business critical decisions.

With Freshworks Analytics users can also build custom reports for customer requirements, with a simple platform that requires no coding, querying, maths or training. 

FreshService

For modern IT and business functions that are easy to use and configure, FreshService provides a cloud based solution to increase productivity, automate internal processes, improve employee experience, get the most out of CMDBs and manage KPIs.

FreshTeam

FreshTeam, providing smart HR software for users looking to grow their business. 

With FreshTeam, organisations can track applications, manage onboarding, manage and maintain all employee data, and manage employee holidays.

To discover the full range of Freshworks products, click here!

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Image source: Freshworks

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Jun 17, 2021

Siemens: Providing the First Industrial 5G Router

Siemens
5G
IIoT
Data
3 min
Siemens’ first industrial 5G router, the Scalancer MUM856-1, is now available and will revolutionise the concept of remote control in industry

Across a number of industry sectors, there’s a growing need for both local wireless connectivity and remote access to machines and plants. In both of these cases, communication is, more often than not, over a long distance. Public wireless data networks can be used to enable this connectivity, both nationally and internationally, which makes the new 5G network mainframe an absolutely vital element of remote access and remote servicing solutions as we move into the interconnected age. 

 

Siemens Enables 5G IIoT

The eagerly awaited Scalance MUM856-1, Siemens’ very first industrial 5G router, is officially available to organisations. The device has the ability to connect all local industrial applications to the public 5G, 4G (LTE), and 3G (UMTS) mobile wireless networks ─ allowing companies to embrace the long-awaited Industrial Internet of Things (IIoT). 

Siemens presents its first industrial 5G router.
Siemens presents the Scalance MUM856-1.

The router can be used to remotely monitor and service plants, machines, as well as control elements and other industrial devices via a public 5G network ─ flexibly and with high data rates. Something that has been in incredibly high demand after being teased by the leading network providers for years.

 

Scalance MUM856-1 at a Glance

 

  • Scalance MUM856-1 connects local industrial applications to public 5G, 4G, and 3G mobile wireless networks
  • The router supports future-oriented applications such as remote access via public 5G networks or the connection of mobile devices such as automated guided vehicles in industry
  • A robust version in IP65 housing for use outside the control cabinet
  • Prototypes of Siemens 5G infrastructure for private networks already in use at several sites

 

5G Now

“To ensure the powerful connection of Ethernet-based subnetworks and automation devices, the Scalance MUM856-1 supports Release 15 of the 5G standard. The device offers high bandwidths of up to 1000 Mbps for the downlink and up to 500 Mbps for the uplink – providing high data rates for data-intensive applications such as the remote implementation of firmware updates. Thanks to IPv6 support, the devices can also be implemented in modern communication networks.

 

Various security functions are included to monitor data traffic and protect against unauthorised access: for example, an integrated firewall and authentication of communication devices and encryption of data transmission via VPN. If there is no available 5G network, the device switches automatically to 4G or 3G networks. The first release version of the router has an EU radio license; other versions with different licenses are in preparation. With the Sinema Remote Connect management platform for VPN connections, users can access remote plants or machines easily and securely – even if they are integrated in other networks. The software also offers easy management and autoconfiguration of the devices,” Siemens said. 

 

Preparing for a 5G-oriented Future

Siemens has announced that the new router can also be integrated into private 5G networks. This means that the Scalance MUM856-1 is, essentially, future-proofed when it comes to 5G adaptability; it supports future-oriented applications, including ‘mobile robots in manufacturing, autonomous vehicles in logistics or augmented reality applications for service technicians.’ 

 

And, for use on sites where conditions are a little harsher, Siemens has given the router robust IP65 housing ─ it’s “dust tight”, waterproof, and immersion-proofed.

 

The first release version of the router has an EU radio license; other versions with different licenses are in preparation. “With the Sinema Remote Connect management platform for VPN connections, users can access remote plants or machines easily and securely – even if they are integrated in other networks. The software also offers easy management and auto-configuration of the devices,” Siemens added.

 

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