May 16, 2020

Freshworks: intelligent business software to drive value

Manufacturing Software
Smart Manufacturing
Georgia Wilson
2 min
“Refreshing business software that your teams will love.” Manufacturing Global takes a look at how Freshworks’ intelligent business software drive...

“Refreshing business software that your teams will love.” Manufacturing Global takes a look at how Freshworks’ intelligent business software drives value.

Established in 2010, Freshworks believes businesses deserve better when it comes to software. “Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use,” says Freshworks. 

At Freshworks the company's promise is to provide organisations with software that is ready to go, easy to use, easy to set up and requires minimal customisation. “All of our products live up to this promise and are backed by our world-class support.”

Currently Freshworks delivers on its promise to 150,000 companies including Cisco, Honda, Toshiba, Unicef, DHL and Dyson.

Driving business value in the manufacturing industry

Freshworks 360

“The ultimate customer-for-life software suite.”  Freshworks 360 provides an integrated platform for its users to engage with customers throughout their journey. The platform provides seamless sales, support, marketing and collaboration capabilities.


Enhance your sales force with Freshworks’ FreshSales CRM platform. FreshSales harnesses artificial intelligence (AI) based lead scoring, phone, email and activity capture capabilities to name a few.

FreshSales provides a built in phone and email platform for organisations to optimise conversations, as well as having a dedicated section to better manage the sales pipeline and find the best leads.


FreshRelease, providing agile project management software for organisations. FreshRealse provides a single point of contact for its users to manage and track projects, collaborate, deliver predictive insights and integrate with other tools. 

Features of FreshRelease include: intuitive UI, a single tool and analytical capabilities.

Freshworks Analytics

Freshworks Analytics provides informative insights across the entire customer lifecycle to make business critical decisions.

With Freshworks Analytics users can also build custom reports for customer requirements, with a simple platform that requires no coding, querying, maths or training. 


For modern IT and business functions that are easy to use and configure, FreshService provides a cloud based solution to increase productivity, automate internal processes, improve employee experience, get the most out of CMDBs and manage KPIs.


FreshTeam, providing smart HR software for users looking to grow their business. 

With FreshTeam, organisations can track applications, manage onboarding, manage and maintain all employee data, and manage employee holidays.

To discover the full range of Freshworks products, click here!


For more information on manufacturing topics - please take a look at the latest edition of Manufacturing Global.

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May 10, 2021

Lion Electric to Construct US EV Manufacturing Facility

Georgia Wilson
3 min
Lion Electric |Smart Manufacturing | Sustainable Manufacturing | Electric Vehicles | Electric School Buses | Electric Medium and Heavy Duty Vehicles | Sustainability | Technology | Freight | Transportation
Lion Electric announces its selection of Illinois to construct its all-electric medium and heavy-duty urban vehicle manufacturing facility...

Who is Lion Electric?

Founded in 2008, Lion Electric is an innovative manufacturer of all-electric, zero-emissions, medium and heavy-duty urban vehicles. Lion Electric designs, manufactures, and assembles all components for its vehicles that have unique features specifically adapted to the users and their needs. “We believe that transitioning to all-electric vehicles will lead to major improvements in our society, environment and overall quality of life,” believes Lion Electric. 

Lion Electric’s new Illinois Manufacturing Facility

Just two months after announcing plans to construct a battery manufacturing plant and innovation centre in Quebec, Lion Electric is expanding its locations further, selecting Joliet, Illinois for its new manufacturing facility in the US.

The new facility is said to “represent the largest dedicated production site for zero-emission medium and heavy-duty vehicles in the US,” as well as being the company’s biggest footprint in the market. The new facility will give Lion Electric the capacity to meet increasing demand for ‘Made in America’ zero-emission vehicles and bring production closer to customers. 

It is expected that the first vehicles off the production line will be in the second half of 2022.

“Lion’s historic investment to bring its largest production facility to Illinois represents not only a win for our communities, but a strong step forward in our work to expand clean energy alternatives and the jobs they bring to our communities,” said Gov. J.B. Pritzker. 

“The new Joliet facility will put Illinois at the forefront of a national movement to transition to zero-emission vehicle use, advancing our own goals of putting one million of these cars on the road by 2030. In Illinois, we know that a clean energy economy is about more than just vehicles – it’s about healthier communities and jobs for those who live there. We are excited to welcome Lion to the Land of Lincoln and look forward to their future success here.”

Lion Electric’s Agreement with the Government of Illinois

Over the next three years, Lion Electric will invest a minimum of US$70mn into Illinois. The new facility - totalling 900,000 square feet - is expected to create a minimum of 745 clean energy direct jobs in the next three years, and have an annual production capacity of up to 20,000 all electric buses and trucks.

Scaling electric bus production and decarbonising freight and transportation

As the US moves to electrifying its school buses, the additional production capacity at the facility will help Lion Electric to scale its electric bus production, as well as produce an increased volume of heavy-duty zero-emission trucks to help governments and operators in the US further the decarbonisation of freight and transportation fleets.

“Lion is the leader in electric school buses and has always been dedicated to the U.S. market, and our commitment to be close to our customers is one of the core values we have as a company. This significant expansion into the U.S. market will not only allow us to drastically increase our overall manufacturing capacity of electric trucks and buses but to also better serve our customers, while adding critical clean manufacturing jobs that will form the backbone of the green economy,” said Marc Bedard, CEO and Founder of Lion.

“I also want to acknowledge the crucial role that P33 and Intersect Illinois, civic groups committed to developing developing a long-term roadmap for the local tech industry, played in connecting Lion with the Chicago area’s business and civic community to help further commercial traction, as well as engagement with key workforce and supplier partners.” 

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