Freshworks: driving maximum business value amidst COVID-19
With the impact of the COVID-19 outbreak continuing to affect organisations around the world, we detail Freshworks’ response to the virus.
“With the global pandemic still looming large, Freshworks is working across products, functions, and demographics to deliver the maximum value to businesses out there.”
Internal steps taken by Freshworks to protect its workforce and customers:
Health and Safety: while it continues to monitor the situation and take appropriate actions where necessary, Freshworks has deployed work from home procedures and implemented travel restrictions.
Customer Success: Freshworks’ support team is available via phone, web or chat, and will work to ensure the same level of services and accessibility to software. The company has activated Business Continuity Plans to support its customers.
Operational Excellence: establishing a cross-functional task force - led by its CIO - Freshworks will harness this team to monitor and address the evolving situation.
Data Security: Freshworks maintains that the protection of customer data is of the highest priority, putting secure provisions and safe channels in place to maintain security while its team is working remotely.
“These are extraordinary times. As the COVID-19 pandemic continues across the world, our thoughts are with those who have been impacted by the virus and we wish them a full and speedy recovery. While we are all remote, we are fully prepared with Business Continuity processes to ensure that we provide the same level of service and accessibility to Freshworks software,” commented Girish Mathrubootham, CEO at Freshworks.
“During this time, our support teams are available and can be reached through phone, email, website, and chat. Our product support team has activated their Business Continuity Plan (BCP) to abide by Service Level Agreements that meet the ongoing customer needs. [...] As the situation changes, you have our pledge that you will have our continued support. You can read more about our business preparedness and our safety measures here,” added Mathrubootham.
Useful services for the manufacturing industry in response to COVID-19
Small Business Continuity Offer
For small businesses with under 50 employees, Freshworks is giving free and unrestricted use of its customer engagement tools for the next six months.
Tools include: Freshchat and Freshcaller
Messaging first customer service
For a limited time, Freshworks is offering its Freshchat platform with the WhatsApp Business integration free for three months, allowing businesses to take their customer service online.
Useful resources for the manufacturing industry in response to COVID-19
‘Adapt and evolve your CX’
“Customer support is hard. Remote support is even harder.”
Freshworks has put together a variety of resources related to ‘business continuity’ and how to keep your team engaged.
‘Reimagine your sales strategy’
As a result of COVID-19 businesses are being forced to rethink how they sell and operate, Freshworks has put together a variety of resources to keep sales teams motivated.
‘Manage your global workforce remotely’
Freshworks also offers insights into delivering IT support during this era of businesses remote working.
“We are in this together. We will continue to monitor the global situation and offer continued support to our employees, customers, and partners as needed. As always, we thank you for your continued trust. Most importantly, we hope that you and your family are safe and remain healthy,” concluded Mathrubootham.
For more information on manufacturing topics - please take a look at the latest edition of Manufacturing Global.
First Solar to Invest US$684mn in Indian Energy Sector
First Solar is about to set up a new photovoltaic (PV) thin-film solar manufacturing facility in Tamil Nadu, India. The 3.3GW factory will create 1,000 skilled jobs and is expected to launch its operations in Q3 of 2023. According to the company, India needs 25+ gigawatts of solar energy to be deployed each year for the next nine years. This means that many of First Solar’s Indian clients will jump at the chance to have access to the company’s advanced PV.
Said Mark Widmar, First Solar’s CEO: ‘India is an attractive market for First Solar not simply because our module technology is advantageous in its hot, humid climate. It’s an inherently sustainable market, underpinned by a growing economy and appetite for energy’.
A Bit of Background
First Solar is a leading global provider of photovoltaic systems. It uses advanced technology to generate clear, reliable energy around the world. And even though it’s headquartered in the US, the company has invested in storage facilities around the world. It displaced energy requirements for a desalination plant in Australia, launched a source of reliable energy in the Middle East (Dubai, UAE), and deployed over 4.5GW of energy across Europe with its First Solar modules.
The company is also known for its solar innovation, reporting that it sees gains in efficiency three times faster than multi-crystalline silicon technology. First Solar holds world records in thin-film cell conversion efficiency (22.1%) and module conversion efficiency (18.2%). Finally, it helps its partners develop, finance, design, construct, and operate PV power plants—which is exactly what we’re talking about.
How Will The Tamil Nadu Plant Work?
Tamil Nadu will use the same manufacturing template as First Solar’s new Ohio factory. According to the Times of India, the factory will combine skilled workers, artificial intelligence, machine-to-machine communication, and IoT connectivity. In addition, its operations will adhere to First Solar’s Responsible Sourcing Solar Principles, produce modules with a 2.5x lower carbon footprint, and help India become energy-independent. Said Widmar: ‘Our advanced PV module will be made in India, for India’.
After all, we must mention that part of First Solar’s motivation in Tamil Nadu is to ensure that India doesn’t rely on Chinese solar. ‘India stands apart in the decisiveness of its response to China’s strategy of state-subsidised global dominance of the crystalline silicon supply chain’, Widmar explained. ‘That’s precisely the kind of level playing field needed for non-Chinese solar manufacturers to compete on their own merits’.
According to First Solar, India’s model should be a template for like-minded nations. Widmar added: ‘We’re pleased to support the sustainable energy ambitions of a major US ally in the Asia-Pacific region—with American-designed solar technology’. To sum up: Indian solar power is yet the next development in the China-US trade war. Let the PV manufacturing begin.