Feb 12, 2021

Unlocking business agility with smart manufacturing

Nick McGrane
5 min
Smart Manufacturing
Nick McGrane, managing director at K3 SYSPRO discusses the value of smart manufacturing to unlock business agility...

Manufacturers have long known the positives AI can bring to the sector, from the real-time monitoring of data to improving quality control measures, and slowly but surely, the technology is being adopted across the industry. However, the events of the past year have accelerated the need for AI adoption more than anyone thought possible. The struggles the industry has been through recently — from supply chain disruptions to equipment shortages — shone a light on the lack of agility and visibility in the sector. Industry leaders know they need to implement smart manufacturing to keep up with demand, however many manufacturers I speak to are finding that getting to this stage is easier said than done. Why? It can be put down to three key issues; the skills gap, leadership structure and investment. The good news is that they can be easily overcome with the right planning and toolset. 

Closing the skills gap

The first barrier manufacturers need to overcome is a talent gap. While people think automation is here to oust talent, it’s actually here to support it. In fact, the World Economic Forum estimates that, by 2025, the number of jobs AI will have created will be greater than the number of jobs it will displace. Automating processes doesn't mean putting people out of their jobs, but it does require the workforce to adopt new skills in order to work alongside it. Employees need to know how AI and automation can free up their time from the more mundane processes, allowing them to focus on the meaningful jobs that will grow the business. 

To overcome this, organisations should have a clear training programme in place, to retain the talent they currently have, while ensuring they don’t feel ‘put out’ by the adoption of AI. Upskilling current employees will not only help fill in the talent gap but it’s also been proven to boost morale and retention. According to an UiPath study, 83% of office workers globally would feel more secure in their job if their employer offered opportunities to learn new skills. It goes without saying that staff who feel valued, work better with their team, improving efficiency and collaboration — a win, win for all. 

Restructuring leadership

While training up front line employees is crucial, the leadership team can’t be forgotten about. After all, any transformational change, no matter how big or small, must be seen to be supported from the top to ensure success in the long term. An effective way to do this is by surrounding decision-makers with technology experts that are familiar with the company. They will know what tools will bring the desired return on investment – this is what a leadership team cares about, ensuring they see results from their investment. A change as big as implementing smart manufacturing should also be supported by an internal committee of stakeholders with defined roles to keep track of its progress. A committee such as this should be set up at the very beginning and should involve representatives from all departments, at all levels. This inclusive approach can go a long way in achieving buy-in to smart manufacturing at all levels of the organisation. 

Breaking the barrier of upfront investment

The capital required to invest in technology such as AI can stop manufacturers in their tracks. Some perceive the upfront costs to be too exorbitant, while others worry about the impact a steep investment may cause a business that is already recovering from a crisis. Organisations should, however, recognise that the move towards smart manufacturing doesn’t have to be a complete ‘rip and replace’ of the previous infrastructure. Many leaders find success in taking a low-cost approach, by investing in an Industry 4.0 Enterprise Resource Planning (ERP) system that can be incorporated into existing systems.  

An intelligent ERP system can be deployed to underpin existing technologies, maximising and connecting their capabilities so that departments can feel the benefits across all processes and the supply chain. Furthermore, companies that fear disruption have the option of breaking the ERP deployment into separate goals. They can start by addressing the most urgent pain points first – whether that’s automating a complex shop floor control or demand forecasting. Once these initial milestones are successful, teams can move on to the next phase, ensuring long term success and a more manageable, smoother transition. 

Embracing the benefits of smart manufacturing

With a solution that enables Industry 4.0, businesses can have real-time access to data across all processes, preventing any issues from spreading and impacting customers. The manufacturers with this level of supply chain traceability were the ones able to respond quickly to the challenges brought by COVID-19, such as peaks in demand or supply chain disruptions. Moving forward, a centralised ERP system will continue to be crucial for organisations to react quickly to changing customer demands. Not only because automated processes and visibility help improve agility, but also because it frees up precious time from staff. With less manual processes, teams can be more involved in the decision-making processes, strengthening the business to achieve a sustainable recovery in 2021.

Skills gaps, leadership barriers and high-cost deployments are still common issues amongst UK manufacturers. However, they can all be overcome, and shouldn’t be seen as a barrier to smart manufacturing. The benefits of a connected ERP system far outweigh the hurdle of overcoming these challenges. With the right tools, talent and strategy in place, leaders will be well equipped to make the transition towards a data-driven and agile future.

For more information on manufacturing topics - please take a look at the latest edition of Manufacturing Global.

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Jun 16, 2021

Fluent.ai x BSH: Voice Automating the Assembly Line

2 min
Fluent.ai and BSH announce plans to bring speech-to-intent AI to the assembly line that will increase factory efficiency and improve worker ergonomics

Fluent.ai has deployed its voice recognition solutions in one of BSH’s German factories. BSH leads the market in producing connected appliances—its brands include Bosch, Siemens, Gaggenau, NEFF, and Thermador, and with this new partnership, the company intends to cut transition time in its assembly lines. 


According to BSH, voice automation will yield 75-100% efficiency gains—but it’s the collaboration between the two companies that stands out. ‘After considering 11 companies for this partnership, we chose Fluent.ai because of their key competitive differentiators’, explained Ion Hauer, Venture Partner at BSH Startup Kitchen.


What Sets Fluent.ai Apart? 

After seven years of research, the company developed a wide range of artificial intelligence (AI) software products to help original equipment manufacturers (OEM) expand their services. Three key aspects stood out to BSH, which operates across the world and in unique factory environments.  


  • Robust noise controls. The system can operate even in loud conditions. 
  • Low latency. The AI understands commands quickly and accurately. 
  • Multilingual support. BSH can expand the automation to any of its 50+ country operations. 


How Voice Automation Works

Instead of pressing buttons, BSH factory workers will now be able to speak into a headset fitted with Fluent.ai’s voice recognition technology. After uttering a WakeWord, workers can use a command to start assembly line movement. As the technology is hands-free, workers benefit from less physical strain, which will both reduce employee fatigue and boost line production. 


‘Implementing Fluent’s technology has already improved efficiencies within our factory, with initial implementation of the solution cutting down the transition time from four seconds to one and a half”, said Markus Maier, Project Lead at the BSH factory. ‘In the long run, the production time savings will be invaluable’. 


Future Global Adoption 

In the coming years, BSH and Fluent.ai will continue to push for artificial intelligence on factory lines, pursuing efficiency, ergonomics, and a healthy work environment. ‘We started with Fluent.ai on one factory assembly line, moved to three, and [are now] considering rolling the technology out worldwide’, said Maier. 


Said Probal Lala, Fluent.ai’s CEO: ‘We are thrilled to be working with BSH, a company at the forefront of innovation. Seeing your solution out in the real world is incredibly rewarding, and we look forward to continuing and growing our collaboration’. 



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