Mar 17, 2021

Smart data: resilience in manufacturing & the supply chain

Joe Lichtenberg
6 min
Joe Lichtenberg, Product and Industry Marketing, InterSystems on achieving resilience in manufacturing and the supply chain with smart data fabrics
Joe Lichtenberg, Product and Industry Marketing, InterSystems on achieving resilience in manufacturing and the supply chain with smart data fabrics...

For many manufacturing and supply chain organisations, the Covid-19 pandemic highlighted multiple shortcomings in their data management strategies. Despite access to a wealth of data, they were often unable to use it to gain the overarching and accurate view of their business needed to plan for growth, make informed business decisions, and respond to disruptions.

This problem is rooted in processes and supporting technologies that have not been designed to work in unison. Systems generate data and produce reports independently, with the result that decisions are made separately, undermining efficiency.

Processes also become isolated from external data and workflows that could have a substantial impact on the business. This data includes the real-time data from sensors and other sources such as streaming services about weather, traffic or market conditions. The volume of this data has exploded, yet it still requires integration with batch data so that actionable insights are delivered fast and reliably in areas such as risk management.

The difficulty of achieving such data harmonisation means organisations distrust the data generated by their processes, putting them at a disadvantage. They lack the technology and expertise to extract the intelligence they need. Without an accurate overview of the business, it is difficult for manufacturers to plan for growth and practically impossible to respond to any disruptions. This is why many suffered extensive downtime as the pandemic took hold. 

To gain resilience, agility, and faster more accurate decision-making capabilities with the aim of futureproofing operations, supply chain and manufacturing organisations must implement technologies to link silos in which data and processes sit. 

The data lake does not take businesses all the way

The data lake approach has historically been put forward as the solution to this problem. On its own, however it has consistently failed to meet expectations. When demand for real-time insights increases, data lakes with their mixture of taxonomies, metadata and structures, have proved murky. It becomes difficult to integrate, normalise, and harmonise all the data so that organisations gain a consistent and comprehensive overview and are able to use it. 

Further complexity is added because the torrents of real-time data must be harmonised alongside batch data. Through data-capturing devices (including IoT sensors), manufacturers and supply chain companies have access to real-time information about order status, the quality of product or raw materials, the current condition of their equipment, location of inventory and assets in transit and more. Such devices yield more data than any human being (and many existing systems) can manage, making it difficult for companies to extract insight and maximum value. The net result has been for the data lakes to become frozen – in effect, just another silo.

How smart data fabrics can effectively harmonising data

Companies cannot afford to neglect the integration of data, however. Organisations need new models of harmonisation that bring together disconnected processes, applications, and data. Above all, they must use the advances in data management technology delivered by ‘smart’ data fabrics, complemented by AI and machine learning (ML), along with new API-driven development approaches. By allowing existing applications and data to remain in place, smart data fabrics enable organisations to get the most from previous investments, extracting business value from data stored in lakes and external sources quickly and flexibly to power business initiatives. This includes everything from scenario planning to risk modelling.

The fabric intelligently connects and automates processes that cross existing system boundaries in a non-disruptive manner without having to ‘rip and replace’ existing or legacy systems. It interweaves disparate data, including real-time event data and data from supply chain partners, and allows for exposing, connecting, and orchestrating services and microservices. The result is a comprehensive and overarching perspective that enables frictionless interactions between functional areas and delivers greater flexibility and efficiency, and better insights led by AI.

Gaining these advantages from a data lake without a smart fabric would require multiple architectural layers, distributed data stores, an integration layer, transformation, normalisation, and harmonisation capabilities, a metadata layer, as well as a real-time, distributed caching layer. Then, there is also a need for an intelligence layer, with application logic and analytics capabilities, and a real-time layer. This is obviously complex and costly to build and maintain. 

With businesses demanding more from the increasing levels of batch and real-time data they have available to them to gain increased efficiency and deliver value to customers, smart data fabrics are clearly the best route forward. This ability to leverage more data in the moment enables organisations to gain the vital capabilities they need to make better business decisions based on data, and in turn respond faster and better to crises while increasing revenue and reducing risk, especially during periods of disruption and volatility. It is also much cleaner architecturally, and simpler from an implementation, maintenance, and application development standpoint. 

Making AI and ML part of the fabric

Advanced analytics technologies like AI and ML fuel a variety of use cases within the supply chain. One of the most significant is demand management. In this scenario, AI enables manufacturers to predict and model demand to manage situations proactively, rather than just reacting to them. While some organisations focus on aggregated demand forecasts based on historic data, those excelling in the field of AI have started to break down planning to a regional basis or to go down to individual customer requirements or products, using (near) real-time data. By conducting more detailed and accurate forecasting processes, manufacturers make significant improvements in performance and profitability.

Other use cases include sales and operations planning (S&OP) processes, which AI and analytics can transform by bringing together stakeholders and data from across sales, production, procurement, and other departments. This cross-departmental infusion of data can make a big difference to manufacturers and help them make more informed decisions, including a quicker response to fluctuations in demand, setting up promotions when production surpluses are projected.

Automation through AI embeds also smart decision-making that can include exception-handling. Not only is accuracy increased, but managers also gain time for more important tasks.

High performance, low latency and enhanced resilience

There is no longer a need for different development paradigms to manage the various application layers. The smart data fabric provides higher performance as latency is reduced due to the elimination of connections between the different layers of the architecture, allowing organisations to incorporate transaction and event data into analyses and processes in near-real-time.

With businesses fully aware they must fully exploit the high volumes of valuable data flowing into their organisations, the smart data fabric has come of age. It trumps the difficulties of unifying different types of data from many sources to provide telling insights that drive up the quality of critical decision-making and provide the firmest possible basis for future resilience and greater overall efficiency. 

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May 12, 2021

Gartner: Leaders Lack Skilled Smart Manufacturing Workers

2 min
57% of manufacturing leaders feel that their organisations lack the skilled workers needed to support smart manufacturing digitalisation

With organisations rapidly adopting industry 4.0 capabilities to increase productivity, efficiency, transparency, and quality as well as reduce cost, manufacturers “are under pressure to bring their workforce into the 21st century,” says Gartner.

While more connected factory workers are leveraging digital tools and data management techniques to improve decision accuracy, increase knowledge and lessen variability, 57% of manufacturing leaders feel that their organisations lack the skilled workers needed to support their smart manufacturing digitalisation plans.

“Our survey revealed that manufacturers are currently going through a difficult phase in their digitisation journey toward smart manufacturing,” said Simon Jacobson, Vice President analyst, Gartner Supply Chain practice.

“They accept that changing from a break-fix mentality and culture to a data-driven workforce is a must. However, intuition, efficiency and engagement cannot be sacrificed. New workers might be tech-savvy but lack access to best practices and know-how — and tenured workers might have the knowledge, but not the digital skills. A truly connected factory worker in a smart manufacturing environment needs both.”

Change Management

Surveying 439 respondents from North America, Western Europe and APAC, Gartner found that “organisational complexity, integration and process reengineering are the most prevalent challenges for executing smart manufacturing initiatives.” Combined they represent “the largest change management obstacle [for manufacturers],” adds Gartner.

“It’s interesting to see that leadership commitment is frequently cited as not being a challenge. Across all respondents, 83% agree that their leadership understands and accepts the need to invest in smart manufacturing. However, it does not reflect whether or not the majority of leaders understand the magnitude of change in front of them – regarding technology, as well as talent,” added Jacobson.

Technology and People

While the value and opportunities smart manufacturing can provide an organisation is being recognised, introducing technology alone isn’t enough. Gartner emphasises the importance of evolving factory workers alongside the technology, ensuring that they are on board in order for the change to be successful.

“The most immediate action is for organisations to realize that this is more than digitisation. It requires synchronising activities for capability building, capability enablement and empowering people. Taking a ‘how to improve a day in the life’ approach will increase engagement, continuous learning and ultimately foster a pull-based approach that will attract tenured workers. They are the best points of contact to identify the best starting points for automation and the required data and digital tools for better decision-making,” said Jacobson.

Long term, “it is important to establish a data-driven culture in manufacturing operations that is rooted in governance and training - without stifling employee creativity and ingenuity,” concluded Gartner.

Discover Gartner's Five Best Practices for Post COVID-19 Innovation' in manufacturing.

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