Epicor wins Stevie Award for its EpicCare platform
The firm won the award for “Customer Service Departm...
The US-based software company, Epicor, has won a Stevie Award for its EpicCare support platform.
The firm won the award for “Customer Service Department of the Year – Computer Software” at the 16th annual award ceremony.
“The nominations submitted for The 2018 American Business Awards were outstanding,” commented Michael Gallagher, President and Founder at Stevie Awards.
“The competition was intense, and those recognised as Stevie Award winners should be proud of this accomplishment.”
Epicor launched a digital transformation which began with the EpicCare platform – which replaced more than 15 existing support systems and over 50 customer portals.
The customer service management solution serves more than 70 products and has 20,0000 customers.
“We are delighted to be named a 2018 Stevies Award winner,” said Steve Murphy, CEO, Epicor Software.
“The rollout of EpicCare enabled a single, consistent, global support platform servicing all Epicor products, across all business units and all geographies.”
“Further, it encompasses our continual movement towards knowledge-centric support through powerful customer self-service tools.”
“EpicCare has improved our customer’s overall experience and is key for us to continue to deliver the highest level of customer service, overall customer satisfaction, and is a strategic initiative that in turn helps our customers grow.”
Four Factory of the Future Market Trends to Keep an Eye on
Global Smart Manufacturing Market
Attributed to the rapid growth in the adoption of automated systems in industrial processes, the is predicted to grow from US$$175bn (2020) to US$303bn by 2026 with a compound annual growth rate (CAGR) of 6.4% between 2019 and 2026.
While COVID-19 has somewhat slowed down the market’s growth, it is expected that by the second to third quarter of 2023 there will be a ‘considerable’ rise in growth for the market.
Key players in the industry: Schneider Electric, General Electric, Siemens, Honeywell International Inc., Rockwell Automation Inc., FANUC Corporation, and Emerson Electric Co.
Industrial Automation Market
Making people’s lives easier, and their work more accurate and effective, the global demand for automated technologies such as robotics - especially in science and technology - is driving its increase in global market value.
Key players in the industry: ABB, Siemens, General Electric, Schneider, Endress+Hauser, Yokogawa, Honeywell, WIKA, Azbil, Fuji Electric, 3D Systems, and HP.
Smart Factory Market
Expected to grow from US$80.1bn (2021) to US$134.9bn by 2026, the - with a CAGR of 11% between 2021 and 2026 - is experiencing growth driven by fiscal policies adopted to keep manufacturing facilities afloat during COVID-19.
Other driving factors include resource optimisation, cost reduction in production operations, increased demand for industrial robotics, rising demand for technologies, and the growing significance of energy efficiency.
Key players in the industry: Emerson Electric Co., General Electric, Rockwell Automation, Inc., Schneider Electric SE, ABB Ltd., Siemens AG, Mitsubishi Electric Corp., Honeywell International Inc., Endress+Hauser AG, and Yokogawa Electric Corp.
Artificial Intelligence (AI) in Manufacturing Market
“It is undeniable that the manufacturing industry is at the forefront of artificial intelligence implementation,” says . “Manufacturers are using AI-powered analytics to increase performance, product quality, and employee protection, from substantial reductions in unplanned downtime to better crafted goods.”