Jun 26, 2020

Driving smarter productivity with Freshworks’ integrations

AI
Technology
Innovation
Digital Transformation
Georgia Wilson
3 min
Freshworks' leading technology partners
Manufacturing Global takes a look at how Freshworks is partnering with leading technology companies to develop its platform integrations...

Powered by artificial intelligence (AI), Freshworks’ enterprise platform, “unifies customer experiences, enhances employee productivity and empowers an ecosystem of developers and partners.” The flexible, end-to-end platform allows organisations across a variety of industries - including manufacturing - to scale their operations to deliver intuitive and engaging experiences.

Three key benefits that Freshworks highlights about its platform include: keeping your customers for life, the capability to accelerate digital transformation and the ability to extend the experience by creating custom application stacks.

To find out more about the Freshworks platform, click here!

To ensure that its customers can work faster, smarter and easier, Freshworks partners with leading technology companies to develop its platform integrations. These partners include:

Slack

By partnering with Slack, Freshworks provides its platform users with the capabilities to improve their team collaboration. Freshworks Slack gives organisations the ability to seamlessly collaborate on tickets, incidents, or service requests within Slack.

This integration is available for: freshdesk and freshservice 

Amazon Web Services (AWS)

Via its partnership with Amazon Web Services (AWS), Freshworks provides its users with the capabilities to export events in real time from Freshworks products to AWS services using EventBridge. With this capability users can leverage the data for crafting innovative customer experiences.

This integration is available for: freshdesk (soon to be available for Freshsales)

PagerDuty

To enable efficient incident management for its users, Freshworks has partnered with PagerDuty. By syncing PagerDuty with Freshworks’ products organisations can manage incidents from their service desk to ensure every ticket is looked into.

This integration is available for: freshservice 

Microsoft Teams

Partnering with Microsoft Teams, Freshworks users can simplify the management of their IT tickets. This integration uses ServiceBots to manage tickets within Microsoft Teams, which allows users to get instant updates, solve issues faster, and act on any service requests.

This integration is available for: freshservice  

“The Freshdesk and Slack integration helps us stay better connected with each other, with our developers, and with our customers which is critically important right now. Our customer service agents love the technology’s ease of use. With this integration, they are able to quickly resolve issues, building trust and earning customers for life,” states Eric Holliday, Head of Data and Systems Management, Customer Service at Springer Nature.

Freshworks’ vision for its platform integrations is to work together with its leading technology partners, the company will enhance the way its customers work and make their operations more productive, contextual, and effortless.

To find out more about the Freshworks platform, click here! Or to fi nd out more about their platform integrations with leading technology companies, click here!

“At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support.”

For more information on manufacturing topics - please take a look at the latest edition of Manufacturing Global .

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Jun 16, 2021

Fluent.ai x BSH: Voice Automating the Assembly Line

Fluentai
BSH
AI
Technology
2 min
Fluent.ai and BSH announce plans to bring speech-to-intent AI to the assembly line that will increase factory efficiency and improve worker ergonomics

Fluent.ai has deployed its voice recognition solutions in one of BSH’s German factories. BSH leads the market in producing connected appliances—its brands include Bosch, Siemens, Gaggenau, NEFF, and Thermador, and with this new partnership, the company intends to cut transition time in its assembly lines. 

 

According to BSH, voice automation will yield 75-100% efficiency gains—but it’s the collaboration between the two companies that stands out. ‘After considering 11 companies for this partnership, we chose Fluent.ai because of their key competitive differentiators’, explained Ion Hauer, Venture Partner at BSH Startup Kitchen.

 

What Sets Fluent.ai Apart? 

After seven years of research, the company developed a wide range of artificial intelligence (AI) software products to help original equipment manufacturers (OEM) expand their services. Three key aspects stood out to BSH, which operates across the world and in unique factory environments.  

 

  • Robust noise controls. The system can operate even in loud conditions. 
  • Low latency. The AI understands commands quickly and accurately. 
  • Multilingual support. BSH can expand the automation to any of its 50+ country operations. 

 

How Voice Automation Works

Instead of pressing buttons, BSH factory workers will now be able to speak into a headset fitted with Fluent.ai’s voice recognition technology. After uttering a WakeWord, workers can use a command to start assembly line movement. As the technology is hands-free, workers benefit from less physical strain, which will both reduce employee fatigue and boost line production. 

 

‘Implementing Fluent’s technology has already improved efficiencies within our factory, with initial implementation of the solution cutting down the transition time from four seconds to one and a half”, said Markus Maier, Project Lead at the BSH factory. ‘In the long run, the production time savings will be invaluable’. 

 

Future Global Adoption 

In the coming years, BSH and Fluent.ai will continue to push for artificial intelligence on factory lines, pursuing efficiency, ergonomics, and a healthy work environment. ‘We started with Fluent.ai on one factory assembly line, moved to three, and [are now] considering rolling the technology out worldwide’, said Maier. 

 

Said Probal Lala, Fluent.ai’s CEO: ‘We are thrilled to be working with BSH, a company at the forefront of innovation. Seeing your solution out in the real world is incredibly rewarding, and we look forward to continuing and growing our collaboration’. 

 

 

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