Accenture: Digitally Innovative Manufacturing Consultants
Accenture is a leading, global professional services organisation that provides a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. The organisation combines unmatched experience and specialised capabilities across over 40 industries - powered by the world’s largest network of Advanced Technology and Intelligent Operations centres.
Supply Chain and Manufacturing
Supply chains today are under pressure like never before as a result of the global disruption caused by COVID-19. They need to be agile and responsive to outmaneuver uncertainty in a world that brings fresh challenges and opportunities every day. To combat this, creating a customer-focused supply chain that operates faster with more agility is key. It’s important to boost efficiency through zero-based optimisation and to fuel future growth through greater resilience, sustainability, transparency and trust, while enabling people to work differently and better through the transformative power of data and digital technologies.
Accenture also helps manufacturing clients to integrate networks and drive operational excellence to meet cost and quality objectives as well as drive strategy and execution with the latest thinking in technology and digital. The organisation empowers companies to reimagine and transform their supply chains for tomorrow - harbouring a positive impact on the business, society and the planet.
Digital technologies and the acceleration of global networks have made manufacturing unrecognizable from 10 years ago and are scaling the streamling of the entire product manufacturing value chain, from R&D through production and on to customer delivery and support.
Manufacturers are under increased pressure like never before to fill orders quickly while reducing costs and achieving a high standard of quality. While each company and industry are unique, common characteristics are shaping their new manufacturing requirements, including:
- The rise of global manufacturing networks and capabilities driven by demanding customers.
- A functionality-shift from hardware to software and IoT that is accelerating time to market.
- The need to optimize and manage physical networks to increase flexibility and reduce operating costs.
- The importance of supporting end-to-end Manufacturing Operations Management to improve quality and controls.
In 2019, Accenture ranked first in Top 10 Manufacturing Service Providers 2019 report. The report states that, of all providers assessed, Accenture has the most mature services for manufacturing. These include sales and marketing, supply chain, manufacturing support, aftersales services and sustainability services. The HFS analysts emphasise Accenture’s deep expertise of the manufacturing sector, innovative yet process driven culture and industry-oriented go-to-market, which allows it to understand clients’ businesses in-depth. HFS also highlights Accenture’s strong thought leadership, disruptive innovation ideas and continued investment in Industry X.0 — Accenture’s approach and capabilities to help clients master the digital reinvention of industry.
Tapati Bandopadhyay, Vice President, Research at HFS, said: “Accenture came out as a clear leader in terms of innovation abilities, strength of vision in the Industry X.0 narrative, and execution with demonstrable proof-points. Deep domain expertise and talent strength are their critical value levers that help clients pivot and transform traditional and complex manufacturing organisations into digital entities with agility. They have also been among the best ones in the industry in terms of managing acquisitions for talent, growth, technology and assimilating & leveraging the added capabilities in a dynamic and flexible manner."
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Fluent.ai x BSH: Voice Automating the Assembly Line
Fluent.ai has deployed its voice recognition solutions in one of BSH’s German factories. BSH leads the market in producing connected appliances—its brands include Bosch, Siemens, Gaggenau, NEFF, and Thermador, and with this new partnership, the company intends to cut transition time in its assembly lines.
According to BSH, voice automation will yield 75-100% efficiency gains—but it’s the collaboration between the two companies that stands out. ‘After considering 11 companies for this partnership, we chose Fluent.ai because of their key competitive differentiators’, explained Ion Hauer, Venture Partner at BSH Startup Kitchen.
What Sets Fluent.ai Apart?
After seven years of research, the company developed a wide range of artificial intelligence (AI) software products to help original equipment manufacturers (OEM) expand their services. Three key aspects stood out to BSH, which operates across the world and in unique factory environments.
- Robust noise controls. The system can operate even in loud conditions.
- Low latency. The AI understands commands quickly and accurately.
- Multilingual support. BSH can expand the automation to any of its 50+ country operations.
How Voice Automation Works
Instead of pressing buttons, BSH factory workers will now be able to speak into a headset fitted with Fluent.ai’s voice recognition technology. After uttering a WakeWord, workers can use a command to start assembly line movement. As the technology is hands-free, workers benefit from less physical strain, which will both reduce employee fatigue and boost line production.
‘Implementing Fluent’s technology has already improved efficiencies within our factory, with initial implementation of the solution cutting down the transition time from four seconds to one and a half”, said Markus Maier, Project Lead at the BSH factory. ‘In the long run, the production time savings will be invaluable’.
Future Global Adoption
In the coming years, BSH and Fluent.ai will continue to push for artificial intelligence on factory lines, pursuing efficiency, ergonomics, and a healthy work environment. ‘We started with Fluent.ai on one factory assembly line, moved to three, and [are now] considering rolling the technology out worldwide’, said Maier.
Said Probal Lala, Fluent.ai’s CEO: ‘We are thrilled to be working with BSH, a company at the forefront of innovation. Seeing your solution out in the real world is incredibly rewarding, and we look forward to continuing and growing our collaboration’.