4 Key Components To A Successful Digital Workforce
Deloitte has defined a digital workforce as “the natural evolution of the workplace.” By encompassing all technologies, a digital workforce is capable of getting work done more efficiently than ever before. From HR application to core business applications, emails, social media and social meeting tools, digital workforces cover every aspect of a company’s digital operations.
The reported benefits of a digital workplace strategy have been talent attraction, improved productivity, employee satisfaction, employee retention and communication. 64% of employees would accept a lower wage if remote working was available, and internal social media channels and tools significantly improve both employee productivity and satisfaction.
The four components of a successful digital workforce framework
Collaborate, communicate, connect - Providing employees with the capability to collaborate and communicate in a connected way is the crux of a digital workforce. It can build improved, more productive business relationships, with the ability to share knowledge across an organisation.
Technology - This is the most crucial enabler of any digital workforce. Success in developing a competent, effective digital workforce will not be achieved without the correct tools and innovative technologies implemented beforehand. Employees needs and wants must be considered by companies as they look towards the technologies that can transform their workforces.
Governance, risk & compliance - Technology within a digital workforce must be controlled and underpinned by appropriate levels and methods of control. Governance structures, management processes, information policies and systems, and industry regulations must all be implemented into a company’s digital workforce to ensure success.
Measurable business value & drivers - Business needs must be the key drivers behind the implementation of a digital workforce. This helps an organisation to gauge the success of the workforce and its overall strategy, with the overall company strategy guiding the direction of its decisions moving forward with the digital workforce.
Alicia Milligner, Senior Product Marketing Manager at GE Digital, said “Traditonally, workers often learned from previous operators, sometimes through trial and error, and worked within a predefined set of parameters. In many cases, the more workers, the better a system ran because each worker would focus on and become an expert of a specific machine or part of the process.”
She continued “One of the benefits of this approach is that the operator’s deep understanding of the process and system leads to quick problem resolution with a level of intelligent understanding of the issues with the machine or process.
Fluent.ai x BSH: Voice Automating the Assembly Line
Fluent.ai has deployed its voice recognition solutions in one of BSH’s German factories. BSH leads the market in producing connected appliances—its brands include Bosch, Siemens, Gaggenau, NEFF, and Thermador, and with this new partnership, the company intends to cut transition time in its assembly lines.
According to BSH, voice automation will yield 75-100% efficiency gains—but it’s the collaboration between the two companies that stands out. ‘After considering 11 companies for this partnership, we chose Fluent.ai because of their key competitive differentiators’, explained Ion Hauer, Venture Partner at BSH Startup Kitchen.
What Sets Fluent.ai Apart?
After seven years of research, the company developed a wide range of artificial intelligence (AI) software products to help original equipment manufacturers (OEM) expand their services. Three key aspects stood out to BSH, which operates across the world and in unique factory environments.
- Robust noise controls. The system can operate even in loud conditions.
- Low latency. The AI understands commands quickly and accurately.
- Multilingual support. BSH can expand the automation to any of its 50+ country operations.
How Voice Automation Works
Instead of pressing buttons, BSH factory workers will now be able to speak into a headset fitted with Fluent.ai’s voice recognition technology. After uttering a WakeWord, workers can use a command to start assembly line movement. As the technology is hands-free, workers benefit from less physical strain, which will both reduce employee fatigue and boost line production.
‘Implementing Fluent’s technology has already improved efficiencies within our factory, with initial implementation of the solution cutting down the transition time from four seconds to one and a half”, said Markus Maier, Project Lead at the BSH factory. ‘In the long run, the production time savings will be invaluable’.
Future Global Adoption
In the coming years, BSH and Fluent.ai will continue to push for artificial intelligence on factory lines, pursuing efficiency, ergonomics, and a healthy work environment. ‘We started with Fluent.ai on one factory assembly line, moved to three, and [are now] considering rolling the technology out worldwide’, said Maier.
Said Probal Lala, Fluent.ai’s CEO: ‘We are thrilled to be working with BSH, a company at the forefront of innovation. Seeing your solution out in the real world is incredibly rewarding, and we look forward to continuing and growing our collaboration’.