Jul 13, 2020

Freshworks: providing first-class SaaS solutions

Sean Galea-Pace
3 min
Freshworks: providing first-class SaaS solutions
Freshworks provides organisations with SaaS customer engagement solutions that makes it easier for professionals to communicate effectively with custome...

The organisation believes in streamlining software and making life easier for its customers. Freshworks strives to provide businesses with better software that is easy to use, easy to set up and requires minimal customisation.  


Products and services

The company offers Freshworks 360 - the ultimate customer-for-life software suite - which allows engagement with customers at all steps of their journey. Freshworks solutions and experts can support, accelerate and improve inventory management efforts as your supply chain and business grows. It provides omnichannel customer engagement, in-context collaboration and integrated experience. Its products include:

  • freshdesk
  • freshservice
  • freshcaller
  • freshconnect
  • freshsuccess
  • freshsales
  • freshchat
  • freshteam
  • freshping
  • freshmarketer
  • freshrelease
  • freshstatus

IT Service Platform for the Enterprise

  1. Integrate IT services and operations
  2. Innovate at speed
  3. Boost agent productivity 
  4. Consumerise IT service experience
  5. Monitor IT performance

Inventory Management

Inventory Management is a key part of Freshworks’ strategy. Inventory Management is the supervision of non-capitalised assets and stock items. The primary aim of inventory management is to offer accurate, comprehensive and current information regarding the current location and status of every critical item in the inventory. It includes the following:

  • Inventory visibility and valuation
  • Lead times for replenishment of raw materials and finished goods
  • Returns of defective goods and materials
  • Management of available physical space
  • Management of ordering, shipping, handling and carrying costs
  • Forecasting of future prices, inventory levels and demand

Freshworks shares its best practice to achieve success in Inventory Management:

  • Bring your leadership on board
  • Know what you have
  • Categorise
  • Prioritise
  • Choose your management method
  • Choose your deployment method
  • Plan
  • Clean your data
  • Automate
  • Simplify
  • Integrate
  • Learn from others
  • Empower
  • Partner

Why is Inventory Management important?

An effective Inventory Management strategy can do lots more than just track inventory across the supply chain. It can also identify missing or malfunctioning inventory and replace it as efficiently as possible. Inventory Management provides information to help businesses which of its products account for the most sales and track those changes across different seasons throughout the year. Effective Inventory Management also allows for better relationships to be formed with other areas of the supply chain, as it will ultimately provide a better working understanding and enable fewer mistakes to be made.

Freddy AI

Freshworks AI, known as Freddy AI, helps sales, marketing and support professionals with predictive insights across the customer journey. Through Freddy AI, data scientists aren’t required to unlock the value of customer data. Freddy AI builds and refines its machine learning models to make the power of AI accessible and allow the automation of repetitive tasks and provide compelling insights. 

Freshworks believes that every organisation should have access to AI and ML that is quick to deploy, affordable and without compromising on enterprise complexity. Freddy AI works across the entire customer journey - from prospect to customer success. It works quietly in the background, learning and developing skills to drive sales velocity and support productivity. 

Freshworks - Your Partner for IT-Powered Inventory Management

Freshworks has a variety of cloud-based solutions at its disposal to help its customers manage IT estate, engagement, convert website visitors as well as connect teams and partners.

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Jun 17, 2021

Canoo Awards Manufacturing Contract to VDL Nedcar

2 min
Canoo, a trailblazing company in the electric vehicle (EVs) manufacturing industry, has officially announced owned and contract manufacturing plans

Canoo, a trailblazing company in the electric vehicle (EVs) manufacturing industry, has officially announced owned and contract manufacturing plans that will ensure the company manages to deliver on its promise to consumers of production and delivery of vehicles in Q4, 2022. 


During the company’s first Investor Relations Day, Chairman & CEO of Canoo, Tony Aquila, named VDL Nedcar as its contract manufacturing partner. VDL Nedcar, which I’m sure many of you will already have heard of, is the only independent Vehicle Contract Manufacturer in the Netherlands and has enjoyed fifty years of growth under owners, including Mitsubishi Motors and Volvo cars. According to the report, Nedcar will manufacture the Lifestyle Vehicle for the United States and European Union markets, while Canoo builds a US-based mega micro-factory. 



"We conducted an exhaustive search, invested significant amounts of time and resources that span the globe, in our search for our Phase 1 contract manufacturer. VDL Nedcar is the right partner," said Tony Aquila, Investor, Chairman and CEO of Canoo, Inc. "They are the top trusted European manufacturer building high-quality products for leading OEMs, and they significantly outcompeted the other contenders. VDL is also independently owned by the van der Leegte family of entrepreneurs - which aligns with our commitment to support businesses that form the backbone of communities. This strategic partnership will enable us to deliver vehicles to market while we build our Phase 2 factory in Oklahoma. It also strongly positions us for geographic expansion in Europe and builds a lasting relationship with VDL Groep of companies. Our investment will help us scale quickly and fulfil our mission to bring affordable, purpose-built EVs to Everyone."


Canoo and VDL have already gotten to work on vehicle manufacturability and production planning so that Canoo can successfully lay the groundwork for its upcoming US manufacturing operations expansion, which will be completed in Oklahoma in 2022. The Nedcar facility currently expected to produce around 1000 units for both the US and European markets in 2022, with an additional 15000 targeted for the following year. 


"Canoo's bold approach to designing and building electric vehicles makes them an ideal partner as we work together to shape the future of mobility," said John van Soerland, CEO of VDL Nedcar. "This partnership advances our strategic vision to provide a contract manufacturing solution and expand our expertise in the EV arena."

Currently, Canoo is entering its GAMMA phase of development and is on track to start production soon. The company intends and expects to launch its Lifestyle Vehicle in Q4 2022, closely followed by the Multi-Purpose Delivery Vehicle and Pickup Truck.

Watch this space.

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